Terms and Conditions

Your stay includes

Included will be a wee welcome hamper consisting of a loaf of home made bread, home made strawberry jam, homegrown strawberries in season, local porridge oats, tea, coffee and sugar. All bed linen and towels, bath towels and hot tub towels. A log store filled with wood kindling and fire lighters for your stay. Additional wood and kindling can be purchased during you stay. You will have the exclusive use of a wood fired hot tub. There will also be a wood fired pizza oven for your use at Barley Bothy and The Sheep Shed and a Vulcanus God of Flames outdoor grill at Denend Dairy. (A local produce hamper of goodies and or homemade pizza bases and kits can  be arranged and ready for your arrival at an additional cost if you wish.)

 Payment and Deposits         

In order to confirm your chosen Booking, you must pay a non-refundable deposit  (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property management, booking management, credit card fees and customer service.

Your Booking is confirmed and a contract between you and the Boutique Farm Bothies will exist when we receive payment of the deposit and send you a booking confirmation. This Booking confirmation will normally be sent out within 24 hours by email. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email stay@boutiquefarmbothies.co.uk Please check your junk-mail folder – if it’s in there, add us to your contacts to make sure you don’t miss any later updates. If you still can’t find it, phone Jane 07973264003. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone 07973264003 to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Boutique Farm Bothies by the due date for payment and at the latest within 5 days of this date, then with regret, we will terminate our contract with you. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.

Checking in and out
Check-in time for all Bothies is from 4pm. (Evening arrivals are no problem please just let Jane know so that she can put the lights on for you!)

Check-out time for all Bothies is 10am. 

Early check-in and late check-out – maybe arranged on request please just ask Jane

No Smoking
Our bothies are strictly no smoking at all. However if you wish to smoke outside please ensure you pick up all cigarette buts and bin them appropriately.

Pets
Well behaved dogs are welcome to stay at the bothies for a small charge. Please keep wet muddy doggies in the lobby area/deck until dried off to protect the bothies interior as much as possible please. There will be a doggie bag with a towel, blanket and bowls for you to use during your stay. There will be sheep in the fields around the bothies and the fences will be electrified so please take care and please keep your doggie on their leads. Please clean up after your dog immediately and dispose of it in the outside wheely bins at the Denend farm building.

Complaints
If you’re unhappy or are struggling with something during your stay and want to make a complaint, please do get in touch with Jane and talk to her during your stay. 07973264003

Damage and repairs
Please do let Jane know if you happen to break anything or damage anything in your bothy during your stay. We treat each incident case by case, but may charge a £100 ‘damage charge’ for one-off breakages, or more for substantial damage or valuable item(s).

If you don’t tell us about damage and we find it after you’ve left, we’ll invoice you for repairs within 48 hours.

Waste Food

Please kindly put all waste food in the compost bins provided and leave in the compost bin at the Denend farm building on departure. Please do not just throw waste food into the fields surrounding the bothies this will simply encourage vermin! Thank you!

Bottles

Please take all glass bottles home with you or recycle them locally at the supermarket recycling points. Thank you.

Cancellation Policy
In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date. Cancellation should always be in writing to stay@boutiquefarmbothies.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your booking. These include, but are not limited to, marketing and PR, property fees and management, booking management, credit card fees and customer service.

We strongly recommend travel insurance to cover any changes in circumstances for all types of stay. There is an option to include insurance for your booking costs provided by XCover.com at the time of booking if you wish to include this at the additional cost, detailed on our booking form.